cant save mails in MailChimp error new_contact.php
We configure to save the emails in the MailCimp database. We put correctly the ID of the list, the API and the field form.
However do not work properly. This is the error:
POST http://decodesvan.com.ar/pix_mail/new_contact.php 500 (Internal Server Error)
send @ jquery-1.8.3.min.js:2
ajax @ jquery-1.8.3.min.js:2
v.(anonymous function) @ jquery-1.8.3.min.js:2
(anonymous) @ custom1.js:175
dispatch @ jquery-1.8.3.min.js:2
u @ jquery-1.8.3.min.js:2
The url of the site: http://decodesvan.com.ar/
Can you help us please?
thanks a lot!
Could you please send us your website FTP information to check the issue.
Any news about the issue?
Please, i need to put on line!
thanks a lot!
Sorry for the delay,
Could you please check that the FTP account is pointing to the builder directory since it’s now pointing to an empty directory.
We checked the website and the issue was happening because of a conflict with “MailerLite” integration (because the php version in your server is older than the required version 5.3 to work with MailerLite) so we deactivated the integration and the form is working now.
If you have any other questions we will be happy to help.
It looks like FNAME is a required field in your mailchimp list options, so if the field is required in mailchimp it should be added in the form (you can check list settings on your mailchimp account).
You can change change the form type in the popup to any type you want, to do this switch the builder to the “Content” mode and click on the button to open the form, after that switch the builder to the “Details” mode and click on the form and change it’s normally from the left sidebar.
Please make sure to close the popup after you finish editing editing it by switching back to the “Content” mode and click on the close button.
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