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This topic contains 9 replies, has 2 voices, and was last updated by  pixfort 5 months, 3 weeks ago.

cant save mails in MailChimp error new_contact.php

  • Post count: 19

    Hi!!
    We configure to save the emails in the MailCimp database. We put correctly the ID of the list, the API and the field form.
    However do not work properly. This is the error:
    jquery-1.8.3.min.js:2
    POST http://decodesvan.com.ar/pix_mail/new_contact.php 500 (Internal Server Error)
    send @ jquery-1.8.3.min.js:2
    ajax @ jquery-1.8.3.min.js:2
    v.(anonymous function) @ jquery-1.8.3.min.js:2
    (anonymous) @ custom1.js:175
    dispatch @ jquery-1.8.3.min.js:2
    u @ jquery-1.8.3.min.js:2

    The url of the site: http://decodesvan.com.ar/
    Can you help us please?
    thanks a lot!
    Best regards
    Diego

    Post count: 630

    Hello,

    Could you please send us your website FTP information to check the issue.

    Kind regards,

    Post count: 19
    This reply has been marked as private.
    Post count: 19

    Hi guys!
    Any news about the issue?
    Please, i need to put on line!
    thanks a lot!
    best regards
    d

    Post count: 630

    Hello,

    Sorry for the delay,
    Could you please check that the FTP account is pointing to the builder directory since it’s now pointing to an empty directory.

    Kind regards,

    Post count: 19
    This reply has been marked as private.
    Post count: 630

    Hello,

    We checked the website and the issue was happening because of a conflict with “MailerLite” integration (because the php version in your server is older than the required version 5.3 to work with MailerLite) so we deactivated the integration and the form is working now.

    If you have any other questions we will be happy to help.

    Kind regards,

    Post count: 19
    This reply has been marked as private.
    Post count: 19
    This reply has been marked as private.
    Post count: 630

    Hello,

    It looks like FNAME is a required field in your mailchimp list options, so if the field is required in mailchimp it should be added in the form (you can check list settings on your mailchimp account).

    You can change change the form type in the popup to any type you want, to do this switch the builder to the “Content” mode and click on the button to open the form, after that switch the builder to the “Details” mode and click on the form and change it’s normally from the left sidebar.
    Please make sure to close the popup after you finish editing editing it by switching back to the “Content” mode and click on the close button.

    Kind regards,

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